Privacy Policy

Towards Clarity operating under ABN 22 681 658 275 is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy outlines how we collect, use, manage, and protect personal information.

Scope

This policy covers all direct interactions and services under the activities of this ABN, including therapeutic mental health support, consultations, and any educational information should it be delivered.

Type of Information Collected

Personal information may be collected including the following:

• Names
• Contact details (email, phone number, address)
• Professional titles, roles, employment status
• Personal and sensitive health information relevant to therapeutic and counselling services

Collection Methods

Information is collected through:

• Direct communication via phone, email, or in person
• Digitally secure, electronic forms
• Private consultations in person or online

Data Storage and Security

All sensitive personal information, including client records and individual case notes, use end to end encrypted services which comply with Australian Privacy Principles. Where this is not possible, consent is requested to acknowledge any unavoidable limitations.

Confidentiality

All conversations, and information are treated with professional confidentiality.